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Return Policy

Can I return my Blue Elegance purchase?

Blue Elegance takes pride in all the items we make and sell, and we are confident you will be pleased with your unique item. If for some reason you are not completely satisfied, we will accept returns/exchanges within 30 days of purchase. All items must be returned in original condition and in original or equal packaging prior to being refunded or exchanged, minus shipping charges. The buyer is responsible for return shipping. All items must be returned unworn/unused. Before returning an item, the buyer should contact Blue Elegance via e-mail or by phone using the information below. We strongly encourage the buyer purchases postal insurance when returning an item via USPS due to the delicate nature of our gift items. If the item arrives back at the warehouse broken, the buyer will not be refunded.

How do I return my Blue Elegance purchase?

Please contact Blue Elegance before returning or exchanging your purchase by mail using the methods below so that we may ensure future satisfaction and provide you with the information you will need for a complete refund or exchange.

· Email: blueelegance@echoworks.org

· Phone: (571) 707-8266

All items returned by mail should be sent to the following address:

· ECHO Blue Elegance

  PO Box 2277 Leesburg, VA 20177-7611 

How will I be credited for my returned item(s)?

If you are unsatisfied with your purchase and do not wish to exchange the item(s), Blue Elegance will credit the amount in the method and to the card in which it was purchased.

What should I do if my purchase arrives broken or damaged?

Blue Elegance carefully packages each individual order by hand to ensure safe arrival. However, due to the nature of some of our products, it is possible that an item may arrive damaged. If this is the case, please take a picture of the damaged product and contact Blue Elegance within 48 hours of receiving the purchase. Blue Elegance will replace the damaged item with a similar article, with no additional shipping costs to the buyer. Please keep in mind that all of our items are handmade and unique, and it is not possible to replace your damaged product with an exact replica. However, Blue Elegance will do its best to ensure your satisfaction with your replacement product.

 

Shipping Policy

How long will it take to process my order?

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. We make every effort to fulfill orders as quickly as possible. You will receive another notification when your order has shipped.

How much will it cost to ship my order?

For Domestic orders within the United States, shipping charges will be calculated and displayed at checkout.

Do you have in-store pick up?

If you live in the local area, you are more than welcome to swing by and pick up your order to save on shipping. Please email blueelegance@echoworks.org to arrange a date and time for your order to be picked up. Orders can be picked up Tuesday – Thursday, from 1:00 pm – 4:00 pm.

Can you ship it to me while I’m on vacation in Italy?

Unfortunately, we cannot ship internationally at this time.

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